Pack the product you wish to return in its original packaging and send it to the following address: SARKKROM TRADING WAREHOUSE, MDO Logistic Park, Comertului Street, Chiajna, Zip Code 077040. Don't forget to fill in the printed return form included in your parcel. Without it, it is not possible to manage your return. Place the product and the return form in secure packaging to avoid any damage during the return.

The return can be made within 60 calendar days of receipt of your order and is either in the form of a refund or a credit voucher.

Contact us via email at tommy.contact@sarkk.bg to arrange an appointment to hand in the parcel. Your email should include the following information: full name, order number, parcel pick-up address and mobile phone number. Don't forget to keep the tracking number in order to track your return. Returned products are in your responsibility until they reach us. The return is free of charge. Find the contact form HERE.

We kindly ask you to return the item in its original packaging with the original label.

The following items may not be returned: underwear, swimwear, perfume (unless there is original sealed packaging).

You may find further information regarding your return here.

Return is free of charge. Contact us via email at tommy.contact@sarkk.bg to arrange an appointment to hand in the parcel. Your email should include the following information: full name, order number, parcel pick-up address and mobile phone number. Don't forget to keep the tracking number in order to track your return. Returned products are in your responsibility until they reach us. The return is free of charge. Find the contact form HERE.

If you choose a different courier company, you will have to bear the return costs yourself.

If your online order did not satisfy you, you may return it in its original packaging. The return can be made within 60 calendar days since receiving your order. The company reserves the right to reject returns sent beyond the return deadline or returned items that are not in the same condition as received.

RETURNS TIMEFRAME

UP TO 5 DAYS

(estimated time for your return to reach our warehouse)

AFTER RECEIVING IT

UP TO 10 DAYS

(estimated time to manage your return as described in your return form)

TOTAL TIME

UP TO 15 WORKING DAYS

*Please note that the time frame listed above for returns is based on an average & is subject to change. During holidays and discount periods or public holidays returns may take a little longer.

**The timeframe depends solely on the policy of the bank you are working with. You can always check the refund status in your online account or by contacting your bank.

When we receive your returned order/item you will be informed via email.

The refund will be processed using the same payment method you used for your original purchase.

COD(Cash on delivery): The amount will be refunded to the account you have indicated on the return form.
Payment by Debit/Credit: The amount will be refunded to your credit card.

The refund time depends on your bank provider and it may take 10-14 days.

Exchanges/returns of items purchased from can only be made via courier, following the steps described above and not in physical TOMMY HILFIGER stores.

Items purchased from our online store can be returned within a certain period of time at your own risk. It is necessary, to fill & send the return form found in the parcel you have received. The return is allowed to be made within 60 days from the day of receipt of your order.

The following products are not allowed to be returned: underwear, swimwear and perfume (unless there is an original sealed package).

To complete the return process promptly please ensure that you do not have returns from multiple orders in one parcel.

Items must be returned in the same condition in which they were received with the original label attached. Returns will not be accepted when items have been worn or washed.

If items have been damaged due to use, we reserve the right to return the item to the sender.

If the items have been damaged due to use, we reserve the right not to accept the items and not to refund or issue a credit voucher.

A prerequisite for the return is that the item is properly packaged and the return form is completed. Returned items are at your own risk until they reach us.

Please read more in our Terms of Use.